Support
Two channels: email for account and billing, GitHub issues for bugs and feature requests. Both are read by the people who wrote the code.
support@auditkit.dev for accounts, billing, plan changes while Stripe is not yet enabled, and anything private. Include your project id (shown on the project overview). Business plans get priority. [OWNER: confirm priority for Business and a response-time commitment]
GitHub issues
https://github.com/AuditKitDev/auditkit/issues for bugs in the server, SDKs, verifier or this site. Useful: the request id or event id, the verifier's --json output, and which SDK version. Do not post API keys or payloads.
Security
Vulnerabilities go to security@auditkit.dev, not to public issues. See the security page.
Status
The anchors page is live from the service and shows whether anchoring is running. [OWNER: status page URL once one exists]